When We Are Closed

Dealing With An Emergency

Call 999 in an emergency. 

A medical emergency is a situation in which the health of a person is at high risk of deteriorating rapidly without immediate medical attention.

For example, chest pains, increasing difficulty in breathing, impaired consciousness and any of the signs of a stroke (facial weakness, inability to lift a limb or slurred speech) constitute an emergency.

In a medical emergency you can access urgent paramedical help by calling 999 (or 911)

A CLOSED sign  


Call 111 when it's less urgent than 999

About NHS 111

NHS 111 is a new NHS telephone number to call when you need medical help fast, but if it is a life threatening emergencyyou should call 999. NHS 111 is replacing the NHS Direct 0845 46 47 service. 

Calling NHS 111 will get you through to a team of trained advisers, who are supported by experienced nurses/paramedics. They will ask you questions to assess your symptoms and give you the health care advice you need or direct you to a local service that can help you best.

The NHS 111 service is available 24 hours a day, 365 days a year.

For information regarding Local Services including who to contact when we are close, please click here Local services :: Kent and Medway Clinical Commissioning Group (kentandmedwayccg.nhs.uk)


For emergencies outside normal hours please ring your usual surgery number  (Shepway 01622 753 920, Grove Green 01622 734 775)  where you will be directed to appropriate assistance. The answer service is for information only, so please do not leave messages as they will not be answered.

For emergency dental matters please contact Dentaline on: 01634 890300.