Ordering a repeat prescription
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To avoid errors, requests for medication are not accepted over the telephone.
Please note that we require 2 full working days to process your repeat prescription. Please do not ask the reception staff to rush it through for you. It may seem like a small matter to request us to deal with one prescription urgently, but we have a large volume of prescriptions to deal with on a daily basis. We cannot treat late requests for repeat medication as an emergency unless medically necessary.
|Prescription requests reaching us on||Will be sent to the chemist* on|
*Please note that the chemist requires a further 24 hours to process your prescription.
When presenting a repeat prescription request it should be noted that patients have the option of collecting the prescription from the surgery or have it sent to one of the Chemists at Shepway, Downswood, Grove Green or Penenden Heath. All requests should be clearly marked with their preference but please allow an additional 24 hours to the above.
If you wish to have your prescription posted to you then please supply a stamped, addressed envelope and mark your request clearly. (Please allow for postal delays).lf you need to have your medication delivered you will need to arrange this with the chemist.
If you have been issued with one, please use your repeat prescription request slip to re-order your medication. If you do not have one then please write your request clearly on a piece of paper along with your name, telephone number and date of birth.
When coming to the surgery to order a prescription please ensure that you know exactly what medications you need. Please do not ask the receptionist to look this information up for you or assume that staff will be aware of your needs.
If we have not issued you with the medication you are requesting before, then please clearly inform us why you are requesting it and by whom it was previously recommended or prescribed.