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Noticeboard

We have updated our Privacy Policy.  Please click here to view.

NEW SERVICE - The surgery is now offering extended opening hours for patients that are unable to attend during the day.  Please click here for details

SMS Text Message reminders will be sent for some appointments.  If you wish to opt out of this service, please speak to reception.

Did you know that all patients have a Named Allocated GP - please click here for more information

New Online Services - You can Book GP appointments and you can now access detailed information from your medical records online, wherever you are.  Please click here

inhaler2IMPORTANT

This service has moved to a new website.  Patients will need to register to use this new service by completing a consent form. 

Forms are available via link below or from reception.

Patient Services Consent Form

Once you have registered with the service the website to order Repeat Prescriptions is www.patient-services.co.uk

Repeat Prescriptions


To avoid errors, requests for medication are not accepted over the telephone.

Please note that we require 2 full working days to process your repeat prescription. Please do not ask the reception staff to rush it through for you. It may seem like a small matter to request us to deal with one prescription urgently, but we have a large volume of prescriptions to deal with on a daily basis. We cannot treat late requests for repeat medication as an emergency unless medically necessary.

Prescription requests reaching us onWill be sent to the chemist* on
MondayWednesday afternoon
TuesdayThursday afternoon
WednesdayFriday afternoon
ThursdayMonday afternoon
FridayTuesday afternoon
SaturdayWednesday afternoon
SundayWednesday afternoon

 

*Please note that the chemist requires a further 24 hours to process your prescription.

When presenting a repeat prescription request it should be noted that patients have the option of collecting the prescription from the surgery or have it sent to one of the Chemists at Shepway, Downswood, Grove Green or Penenden Heath. All requests should be clearly marked with their preference but please allow an additional 24 hours to the above.

If you wish to have your prescription posted to you then please supply a stamped, addressed envelope and mark your request clearly. (Please allow for postal delays).lf you need to have your medication delivered you will need to arrange this with the chemist.

If you have been issued with one, please use your repeat prescription request slip to re-order your medication. If you do not have one then please write your request clearly on a piece of paper along with your name, telephone number and date of birth.

When coming to the surgery to order a prescription please ensure that you know exactly what medications you need. Please do not ask the receptionist to look this information up for you or assume that staff will be aware of your needs.

If we have not issued you with the medication you are requesting before, then please clearly inform us why you are requesting it and by whom it was previously recommended or prescribed.

 
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